The business will work with you to further develop and display excellent communication skills, both written and verbal, as well as exemplary client facing skills. To support your development, you will initially work with their Customer Care Team. This will involve gaining a thorough understanding of the solution their customers are using to support their business processes and a good knowledge of the markets they operate in.
Once you have gained enough experience, and developed a good working relationship with clients and demonstrated your ability to communicate effectively and in a timely way with both clients and your colleagues, you will have the opportunity to transition fully into the Implementation Consultant role. Under the guidance of one of the Senior Implementation Consultants and Project Managers, you will support the delivery of a variety of projects assigned to you. You will be expected to display the highest level of professional standards at all times when dealing with clients.
As an Implementation Consultant you will assist in all stages of the support and implementation of the solution including, but not limited to:
- First Line Customer Support
- Triage and management of software support issues
- Requirements Analysis
- Application Design
- Implementation Design
- Implementation and configuration of the software
- Software testing
- Creation of Training and User documentation
You will be working directly with clients and as part of internal company projects implementing and supporting the product (for which full training will be provided)
As a technology company you will have exposure to a variety of technologies. A passion and interest in technology is necessary to flourish in this role
Software testing is a key part of the implementation and maintenance of the solution. A key part of your role will be to support the comprehensive testing and QA of the solution.
You will have first and second line support calls for relevant aspects of the software. You will categorise the severity and respond or re-allocate them accordingly using our support system. You will provide a fix/response of the issue. More complex support calls are passed to an Engineer, Consultant or Product Manager to deal with. You will liaise with the Engineers and Customer Care Consultants as required and provide a solution to all calls you receive.
As this is a graduate role, years of experience is not the key. What we are looking for are graduates with the right personal skills, who can demonstrate their flexibility, who are pro-active, adaptable, reliable and a team player.
Skills & Capabilities
- Skilled communicator both internal and external stakeholders and at all levels throughout the business
- Highly collaborative and able to demonstrate reliability, flexibility, adaptable, pro-active and a team player.
- The ability to problem-solve, attention to detail, and efficient and conscientious record-keeping capabilities.
- Ability to learn new software applications rapidly.
Technical attributes expected for the role include proficiency in Microsoft Windows, Microsoft Office, E-Mail and Web Browsing.
Benefits and training
Full and comprehensive onboarding support training on the product will be provided, as well as receiving an all-rounded understanding of software development and implementation together with the knowledge required to implement, test and support the product. You will be assigned a mentor to support you in your first six month. This is an exciting opportunity to gain exposure, develop your knowledge as well as network and learn from likeminded talented individuals.